Responsible Gaming at d11111 — Play Smart, Stay Safe

1 Our Commitment to Responsible Gaming

At d11111, we believe that gambling should be an enjoyable form of entertainment — a way to add excitement to cricket matches, explore thrilling slot games, or engage with live casino action. For the vast majority of players across Bangladesh, that is exactly what it is. However, we recognise that for a small number of people, gambling can become a problem that affects their financial wellbeing, relationships, and mental health.

d11111 is firmly committed to responsible gaming as a core value, not just a regulatory checkbox. This means actively providing tools that help players stay in control, making it easy to set limits and take breaks, training our support team to recognise and respond to signs of problem gambling, and never targeting vulnerable individuals with promotional materials.

Our responsible gaming framework is built on four principles:

• Prevention: Keeping underage players off the platform through rigorous KYC verification.
• Control: Giving players practical tools — deposit limits, time-outs, and self-exclusion — that are easy to access and take effect quickly.
• Awareness: Helping players recognise the signs of problem gambling before it escalates.
• Support: Providing clear pathways to professional help for anyone who needs it, without stigma or delay.

2 18+ Age Restriction Policy

d11111 operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, place a bet, or access any real-money game on the d11111 platform. This policy applies to all players regardless of their location within Bangladesh or internationally.

2.1 Age Verification Process

All d11111 players are required to complete Know Your Customer (KYC) identity verification before their first withdrawal and may be required to complete it at registration or any point during account operation at our discretion. The KYC process requires submission of a valid government-issued identity document — typically a National Identity Card (NID) or passport — that clearly shows your date of birth.

Any player found to be under the age of 18 will have their account immediately suspended, any funds deposited returned via the original payment method, and any winnings forfeited. d11111 reserves the right to report suspected underage gambling to relevant authorities.

2.2 Protecting Minors

If you share a device or household with people under the age of 18, we strongly recommend taking the following precautions:

• Always log out of your d11111 account when you are not actively using it.
• Do not share your username or password with anyone, including family members.
• Consider installing parental control software on shared devices — tools such as Net Nanny, Bark, or built-in device parental controls can block access to gambling sites.
• Keep any account credentials, saved payment details, and bonus notifications private.

3 Deposit and Spending Limits

d11111 provides a comprehensive suite of financial limit tools that allow you to control how much money you deposit and spend on the platform. Setting limits is one of the most effective ways to keep your gambling within a budget you are comfortable with.

3.1 Available Limit Types

3.2 How to Set Limits

All financial limits can be set and managed from the Responsible Gaming section of your d11111 account settings. You can access this section at any time once logged in. If you require assistance setting or adjusting limits, our 24/7 live chat support team can guide you through the process.

When you reduce a limit, the new lower limit takes effect immediately. When you request an increase to an existing limit, d11111 applies a mandatory cooling-off period (as shown in the table above) before the higher limit is activated. This cooling-off period is a deliberate safeguard that protects you from impulsive decisions made during a gambling session.

4 Time-Out and Cool-Off Features

Sometimes you may want to take a short break from gambling without committing to a longer self-exclusion. d11111's time-out feature allows you to temporarily suspend your account for a defined period. During a time-out, you cannot log in, deposit funds, or place any bets. All active bonuses are paused and no marketing communications will be sent to you during the time-out period.

4.1 Available Time-Out Periods

• 24 hours — A one-day pause, useful after an unexpectedly long session.
• 48 hours — A two-day break to reset and reflect.
• 7 days — A one-week pause to take stock of your gambling patterns.
• 30 days — A one-month break, suitable if you feel gambling has become too frequent.

4.2 Session Reality Check Reminders

In addition to time-outs, d11111 offers session reality check pop-ups that appear at regular intervals during an active gaming session. You can configure these reminders to appear every 30, 60, or 90 minutes. Each reminder displays:

• The total time elapsed in your current session.
• Your net financial result for the session (total bets minus total winnings).
• A prompt asking whether you would like to continue playing or end your session.

Reality check reminders are a gentle but effective way to stay aware of how long you have been playing and how your session is going financially. We encourage all d11111 players to enable this feature from their account settings.

5 Self-Exclusion Tools

Self-exclusion is a more significant step than a time-out. It is designed for players who believe their gambling has become a serious problem and who wish to block themselves from the d11111 platform for an extended period. d11111 takes self-exclusion requests extremely seriously and processes them as a matter of priority.

5.1 Self-Exclusion Periods

• 6 months — For players who need a substantial break to address their gambling behaviour.
• 1 year — For players who want a full year away from gambling to focus on recovery.
• 5 years — For players who recognise a serious, long-standing problem with gambling.
• Permanent — For players who wish to close their account and never return to d11111.

5.2 What Happens During Self-Exclusion

When a self-exclusion takes effect on your d11111 account, the following actions are taken immediately:

• Your account is fully deactivated and you cannot log in for the duration of the exclusion period.
• All pending bonus offers and promotional communications are cancelled immediately.
• Your account will not appear in any targeted marketing campaigns during the exclusion period.
• Any account balance at the time of self-exclusion will be held securely and returned to you via your registered bKash, Nagad, Rocket, or Upay account upon expiry of the exclusion period (or immediately upon request in the case of permanent exclusion).

5.3 How to Request Self-Exclusion

• 1

  Contact d11111 Support

  Reach out to our 24/7 support team via live chat or email [email protected] from your registered email address. State clearly that you wish to self-exclude and specify your preferred exclusion period.

• 2

  Identity Verification

  Our support team will verify your identity to confirm the request is coming from the account holder. This step protects against third parties attempting to lock someone else out of their account.

• 3

  Immediate Account Deactivation

  Once verified, your self-exclusion will be applied immediately. You will receive an email confirmation to your registered address confirming the exclusion period start and end dates.

• 4

  Reinstatement Review (if applicable)

  At the end of a fixed self-exclusion period (6 months, 1 year, or 5 years), reactivation is not automatic. You must contact support and complete a reinstatement review. d11111 may ask you to confirm you have sought professional support before reactivating your account.

6 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and can be difficult to recognise in oneself. Understanding the warning signs is the first step toward getting help. d11111 encourages all players to be honest with themselves about their gambling habits.

Common warning signs that gambling may be becoming a problem include:

• Spending more money on gambling than you can afford, or borrowing money to gamble.
• Gambling to escape stress, anxiety, depression, or other negative emotions rather than for entertainment.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Lying to family members or friends about the time or money you spend on gambling.
• Neglecting work, study, family, or social commitments because of gambling.
• Feeling irritable, anxious, or restless when you try to cut down or stop gambling.
• Making repeated unsuccessful attempts to control or reduce your gambling.
• Gambling with money meant for essential expenses such as rent, food, bills, or school fees.
• Preoccupation with gambling — constantly thinking about past sessions, planning the next one, or calculating how to get more money to gamble with.

Experiencing one or more of these signs does not mean you are beyond help. Problem gambling is a recognised health issue that responds well to timely intervention and support. The sooner you seek help, the easier it is to regain control.

7 Self-Assessment Checklist

The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly — this checklist is for your personal reflection only and is not submitted to d11111. If you answer "Yes" to three or more questions, we strongly encourage you to use d11111's responsible gaming tools or speak to a professional support service.

If you answered "Yes" to three or more of the above questions, please consider using d11111's self-exclusion tools or contacting one of the support resources listed in the next section. Recognising a problem is a sign of strength, not weakness.

8 Getting Help and Support

If you are concerned about your gambling — or about the gambling of someone close to you — help is available. d11111 encourages any player who needs support to reach out without hesitation. Our team is trained to handle these conversations with sensitivity and without judgement.

8.1 Contact d11111 Directly

Our responsible gaming support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. You can reach us via:

• Live Chat: Available directly within your d11111 account dashboard — the fastest way to reach us.
• Email: [email protected] — responses within 2 hours for responsible gaming requests.

When contacting us about a responsible gaming matter, please mention it in your opening message so our team can prioritise your request and connect you with a trained responsible gaming advisor straight away.

8.2 Professional Support Organisations

d11111 recommends that players experiencing problem gambling seek support from professional counselling and helpline services. The following types of organisations offer confidential, non-judgmental assistance:

• Mental health and addiction counselling services available through government hospitals and clinics across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.
• National Mental Health Helpline (Kaan Pete Roi): Bangladesh's premier emotional support helpline, staffed by trained counsellors and available in English and Bengali.
• Gamblers Anonymous: A worldwide peer-support organisation with an active online community accessible to players in Bangladesh. Their twelve-step programme has helped millions of people worldwide regain control of their gambling.
• GamCare: An internationally recognised organisation providing free information, advice, and counselling for anyone affected by problem gambling — available online at any time.

8.3 Tips for Keeping Gambling Enjoyable

For the majority of d11111 players who enjoy gambling as a leisure activity, the following habits help keep it fun and sustainable over the long term:

• Set a fixed monthly gambling budget — treat it like a leisure expense, the same as a cinema trip or a meal out. Once the budget is spent, stop.
• Never gamble with money you cannot afford to lose — rent, food, utilities, and family expenses always come first.
• Balance gambling with other leisure activities. Variety keeps gambling in healthy perspective.
• Take regular breaks during sessions. Step away, have a drink of water, and check in with yourself before continuing.
• Do not gamble when you are upset, stressed, tired, or under the influence of alcohol or substances — these states impair decision-making.
• Enjoy cricket betting during BPL, IPL, and T20 World Cup seasons as a fun enhancement to watching the sport — not as a primary income strategy.
• Use d11111's deposit limits and reality check reminders proactively, even if you do not currently feel you have a problem. Prevention is always better than cure.